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IT Technician

Unit 7, Computer Specialist LTD., Speedwell Trading Estate, 102 Kings Road, Tyseley, Birmingham B11 2AT, UK

Job Type

Creation Date


Full Time

Jun 02, 2023 9:22 AM

Please email your CV to


£25000 - £30000

About the Role

The following represents the key activities that the IT Technician will be responsible for:
1. Installing and configuring computer hardware, operating systems and applications
2. Conducting electrical safety checks on computer equipment
3. Monitoring and proactively maintaining computer systems and networks
4. Replacing parts as required
5. Troubleshooting system and network problems and diagnosing and solving hardware or
software faults
6. Monitoring Help Desk tickets and resolving user issues
7. Responding within agreed time limits to call-outs
8. Working continuously on a task until completion (or referral to third parties, if appropriate)
9. Talking staff or clients through a series of actions, either face-to-face or over the telephone, to
help set up systems or resolve issues
10. Rapidly establishing a good working relationship with colleagues, customers and other
professionals, such as software developers
11. Setting up new users' accounts and profiles and dealing with password issues
12. Providing support, including procedural documentation and relevant reports
13. Following diagrams and written instructions to repair a fault or set up a system
14. Supporting the roll-out of new applications or updates
15. Testing and evaluating new technology
16. Maintaining documentation and hardware/software registers


Skills required

  • Ability to think logically

  • Good memory of how software and operating systems work

  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

  • Ability to work well in a team

  • Problem solving skills

  • Strong customer focus

  • Ability to prioritise your workload

  • Attention to detail

Work experience

Ideally we would like to see at least 2-3 year of experience in a similar role.


Ideally candidates for this role will have:

  • 4 GCSEs or equivalent including Maths and English

  • IT related qualifications

  • A genuine passion for Information Technology

About the Company

Computer Specialist LTD builds custom Gaming PC / Office PC, specialising in custom-built PCs, laptops, AIOs, and servers. We specialise in high-performance systems for gamers, professionals, and hobbyists. Our commitment to offering the finest quality products with the greatest service in our business is the most important engine of our continuing success.
Custom gaming PCs can be configured to meet the needs of any gamer, from a hardcore gamers to a casual gamers. Each computer is assembled by hand and tested before it is shipped.

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